All physical items are shipped via USPS. Please allow 2-3 weeks for delivery. Orders will not be shipped until all items are available. If an item is discontinued, we will notify you that the product has been discontinued, a partial order will be shipped, and a refund issued for the unavailable item. Downloadable items will have a link provided in your purchase confirmation e-mail.
You have 14 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging. Your item needs to have the receipt or proof of purchase.
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within 14 days, depending on your card issuer’s policies. All audition/registration/camp fees are non-refundable. All downloadable purchases are non-refundable.
No returns will be accepted without our prior authorization. If you wish to exchange your merchandise for reason of sizing please contact email@example.com prior to returning. You will be given a return authorization number that will need to be included on the outside of your returned packaging. You will be asked to include a copy of the correspondence within the package of the shipped merchandise and have it shipped back to Heat Wave. Once received Heat Wave will process the exchange and allow you to exchange for a different size.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
If you have any questions about your order or return, contact us at firstname.lastname@example.org